Abocado - Terms of service

Chapter 1 General Provisions

Article 1 (Purpose)

This agreement is intended to regulate the rights, obligations, and responsibilities of Studio Abocado (hereinafter referred to as the "Studio") and users of the service (hereinafter referred to as the "Service") provided through mobile devices by the Studio, including related networks, websites, and other services.

Article 2 (Definitions)

① The definitions of terms used in this agreement are as follows:

"Studio" refers to the operator that provides the Service through mobile devices.

"Member" refers to a person who has entered into a service agreement in accordance with this agreement and uses the Service provided by the Studio.

"Temporary Member" refers to a person who provides only partial information and uses only part of the Service provided by the Studio.

"Mobile Device" refers to a device that can download or install content for use, including mobile phones, smartphones, personal digital assistants (PDAs), tablets, etc.

"Account Information" refers to the information provided by the member to the Studio, including the member's membership number, external account information, device information, nickname, profile picture, friend list, game usage information (character information, items, levels, etc.), and usage fee payment information.

"Content" refers to all paid or free content produced by the Studio in a digital format related to the provision of services, including games and network services, applications, game currency, game items, etc.

"Open Market" refers to the electronic commerce environment built to allow the installation and payment of game content on mobile devices.

"Application" refers to a program downloaded, installed, and used through mobile devices to access the Service provided by the Studio.

"Game Service" refers to one of the services provided by the Studio, including games executed on mobile devices and related services.

② The definitions of terms used in this agreement are determined by relevant laws and service-specific policies, except as defined in paragraph 1, and any terms not defined herein shall follow general industry customs.

Article 3 (Provision of Studio Information, etc.)

The Studio shall display the following items within the game service to make it easily accessible to members. However, the privacy policy and terms and conditions may be made available to members through a connecting screen.

Name and name of the company's representative

Address of the business location (including the address where complaints from members can be handled)

Phone number, email address

Business registration number

Telecommunications sales registration number

Service Terms and Conditions

Article 4 (Effect and Amendment of Agreement)

① The Studio shall post the contents of this agreement within the game service or its connecting screens to make them accessible to members. In this case, important contents of this agreement, such as service suspension, subscription withdrawal, refund, contract termination, and the Studio's disclaimer, shall be clearly marked in bold letters, colors, symbols, etc., or provided in a separate connecting screen for easy recognition by members.

② In the event that the Studio amends this agreement, it shall notify members by posting the effective date, amended content, and reason for the amendment on the game service or its connecting screens at least 7 days prior to the effective date. However, in case of changes that are disadvantageous to members or significant changes, the Studio shall notify members in the same manner at least 30 days before the effective date and compare the content before and after the amendment clearly to facilitate understanding by members.

③ When the Studio amends this agreement, it shall confirm whether members agree to the amended terms. If the Studio posts the notice or notification in accordance with paragraph 2, it shall also include a notice stating that if members do not express their intention to object to the amended agreement, it shall be deemed that they have agreed to the amended agreement. If a member does not agree to the amended agreement, the Studio or the member may terminate the service agreement.

④ The Studio shall take measures to allow members to inquire about and receive answers regarding the contents of this agreement.

⑤ The Studio may amend this agreement within the scope that does not violate relevant laws and regulations, such as the Electronic Commerce Act, the Act on Regulation of Terms and Conditions, the Game Industry Promotion Act, the Act on Promotion of Information and Communication Network Utilization and Information Protection, the Content Industry Promotion Act, etc.

Chapter 2 Management of Personal Information

Article 8 (Protection and Use of Personal Information)

① The Studio shall make efforts to protect members' personal information in accordance with relevant laws and regulations and shall comply with relevant laws and the Studio's privacy policy regarding the protection and use of personal information. However, the Studio's privacy policy shall not apply to services linked from outside the Studio's services.

② Depending on the characteristics of the service, information introduced by the member, such as nicknames, character photos, status information, etc., which is not related to the member's personal information, may be disclosed.

③ Except in cases where there is a request from relevant government agencies or the like in accordance with relevant laws, the Studio shall not provide members' personal information to third parties without the member's consent.

④ The Studio shall not be liable for any damages caused by the leakage of personal information due to the member's fault.

Chapter 3 Obligations of Parties to the Service Agreement

Article 9 (Obligations of the Studio)

① The Studio shall faithfully comply with the exercise of rights and the performance of obligations specified in relevant laws and this agreement.

② The Studio shall take measures to protect personal information (including credit information) to ensure the safe use of the service, and shall publicly disclose and comply with the privacy policy. The Studio shall make efforts to prevent personal information from being disclosed or provided to third parties, except as provided in this agreement and the privacy policy.

③ The Studio shall make its best efforts to repair or restore the service without delay in case of equipment failure or data loss or damage due to unforeseen events, emergency situations, or technical difficulties that cannot be resolved with current technology in order to provide continuous and stable service.

Article 10 (Obligations of Members)

① Members shall not engage in the following acts in relation to the use of the service provided by the Studio:

Providing false information when applying for use or changing member information.

Trading or giving away cyber assets (IDs, characters, items, game money, etc.) through the use of services not provided by the Studio or through abnormal methods.

Posting messages or sending emails impersonating Studio employees or administrators, or using someone else's name to post messages or send emails, or falsely representing one's relationship with another person.

Using someone else's credit card, wireless phone, bank account, etc., to purchase paid content, or using another member's ID and password fraudulently.

Collecting, storing, posting, or disseminating the personal information of other members without permission.

Engaging in gambling or encouraging gambling, posting obscene or indecent information, linking to pornographic sites, transmitting or disseminating words, sounds, texts, images, photos, or videos that induce shame, hatred, or fear in others, or using the service for purposes other than its original purpose, such as profit, business, advertising, promotion, political activities, election campaigns, etc.

The act of unauthorized replication, distribution, tampering, or commercial use of information obtained through the use of Studio's services, as well as the act of exploiting known or unknown bugs to use the service.

Deceptive acts to gain an advantage from others or actions that cause harm to others in connection with the use of Studio's services.

Acts that infringe upon Studio's or others' intellectual property rights or publicity rights, or actions that damage the reputation of others or cause harm.

Deliberately transmitting, posting, distributing, or using information (computer programs), viruses, computer code, files, programs, or other items designed to disrupt or destroy the normal operation of computer software, hardware, or electronic communication equipment, which is prohibited by law.

Modifying the application, adding or inserting other programs into the application, hacking or reverse-engineering servers, leaking or altering source code or application data without special permission from Studio, establishing a separate server, or arbitrarily altering or impersonating Studio by changing or forging parts of the website.

Other acts that violate relevant laws or go against common social norms and decency.

② The responsibility for managing the member's account and mobile device lies with the member, and they should not allow others to use them. Studio is not responsible for any damages caused by inadequate management of the mobile device or allowing others to use it.

③ Members should set and manage payment password functions to prevent unauthorized payments from taking place in each open market. Studio is not responsible for damages caused by the member's negligence.

④ Studio can specify the specific details of the following acts, and members must comply with them:

Member account names, character names, guild names, and other names used within the game.

Chat content and methods.

The use of bulletin boards and service methods.

Policies of external mobile platform partnership services such as Kakao, Facebook, Google Plus, etc.

Chapter 4: Use of Services and Service Restrictions

Article 11 (Provision of Services)

Studio will provide services to members who have completed the membership agreement in accordance with the provisions of Article 5, so that they can immediately use the services. However, for some services, Studio may commence the service from a specified date according to Studio's needs.

Studio may provide additional services along with the services specified in this agreement when providing game services to members.

Studio may differentiate members' grades and vary usage times, frequency of use, and the scope of services provided for each member.

Article 12 (Use of Services)

Game services are provided for a specified period according to Studio's business policy. Studio will notify the game service provision time appropriately on the initial screen of the game application or in the game service announcements.

Despite the provision of Article 1, Studio may temporarily suspend all or part of the service under the following conditions. In this case, Studio will notify the reason and duration of the suspension on the initial screen of the game application or in the game service announcements. However, in unavoidable circumstances where prior notice cannot be given, Studio may announce it afterward.

When system regular maintenance, server expansion or replacement, or network instability, and other system operation necessities occur.

When regular power outages, equipment malfunctions, service overcrowding, telecommunications service provider's equipment maintenance or inspection, and other circumstances make it impossible to provide normal services.

When an uncontrollable situation occurs, such as a state of national emergency equivalent to war, natural disasters, or the like.

Studio provides services using dedicated applications or networks for mobile devices. Members can use services by downloading and installing applications or using networks, whether for free or for a fee.

In the case of paid content, payment must be made as specified in the respective service. When downloading applications or using services through the network, separate fees determined by the mobile carrier may apply.

Services used by downloading and installing applications or using networks are provided according to the characteristics of the mobile device or the mobile carrier. In cases of changing mobile devices, changing numbers, or using roaming abroad, all or part of the content may not be available, and in such cases, Studio will not be held responsible.

Services used by downloading and installing applications or using networks may involve background operations. In such cases, additional charges may apply according to the characteristics of the mobile device or the mobile carrier, and Studio will not be responsible for this.

Article 13 (Changes and Discontinuation of Services)

Studio may change the services as necessary for smooth game service provision or due to operational or technical reasons. Any changes will be announced within the game service before the modification. However, in cases of urgent updates or modifications due to bug fixes or other critical reasons, or for changes that are not significant, announcements may be made afterward.

In cases where it becomes difficult for Studio to continue providing the game service due to the cessation of operations, expiration of the game provision agreement, significant deterioration in the profitability of the game service in question, or other substantial management reasons, Studio may discontinue the entire service. In this case, Studio will announce the discontinuation date, reasons for discontinuation, compensation conditions, and other details on the initial screen of the game application or on a linked screen, and notify members through the method specified in Article 27, Paragraph 1, in advance.

In the case specified in Article 2, Studio will refund paid items in accordance with Article 24, Paragraph 3.

Article 14 (Collection of Information, etc.)

Studio may store and retain chat contents between members, and this information will be exclusively held by Studio. Studio may allow third parties to view this information only for dispute resolution, complaint handling, or maintaining game order, and only when authorized by applicable laws.

If Studio or a third party views chat information as specified in Paragraph 1, Studio will inform the member in advance of the reasons and scope of the viewing. However, in cases requiring the viewing of this information for investigations, processing, verification of prohibited acts as defined in Article 10, Paragraph 1, or damage relief caused by such acts, Studio may notify afterward.

For the purpose of smooth and stable operation of the service and improvement of service quality, Studio may collect and use information about members' mobile devices (settings, specifications, operating systems, versions, etc.) except for personal information.

For service improvement and introducing services to members, Studio may request additional information from members. Members can either accept or reject this request, and if Studio makes such a request, it will also notify members of their right to reject.

Article 15 (Provision of Advertisements)

Studio may place advertisements within the game service related to the operation of the service. Additionally, Studio may send advertising information through methods such as email, text messages (LMS/SMS), or push notifications to members who have consented to receive such advertisements. In this case, members can refuse to receive advertisements at any time, and Studio will not send advertising information to members who refuse.

Through banners or links provided within the services, Studio may connect members to advertisements or services provided by third parties.

If members are connected to advertisements or services provided by third parties as stated in Paragraph 2, the services provided in those areas are not within Studio's service area, and Studio does not guarantee reliability, stability, etc. Furthermore, Studio is not responsible for any damages incurred by members due to such connections. However, this does not apply if Studio intentionally or negligently facilitates the occurrence of damages or fails to take measures to prevent damages.

Article 16 (Ownership of Copyright, etc.)

Copyrights and other intellectual property rights to content within the game service created by Studio belong to Studio.

Members shall not reproduce, transmit, or use for profit, or allow others to use without prior consent from Studio or the provider, information that is subject to intellectual property rights held by Studio or the provider among the information obtained through the use of the game service provided by Studio.

Article 17 (Purchase, Usage Period, and Use of Paid Content)

Paid content purchased by members within the game service can only be used on the mobile device where the respective application has been downloaded or installed.

The usage period of paid content purchased by members is determined by the period specified at the time of purchase. However, in cases of service interruption as stipulated in Article 13, Paragraph 2, the usage period of paid content with an unspecified duration shall extend until the announced date of service discontinuation.

Article 18 (Service Restriction on Members)

① Members must not engage in actions that violate the obligations of members as stipulated in Article 10. In case a member engages in such actions, Studio may take measures to restrict the member's service use, including but not limited to the following categories, and also take other actions, such as deleting related information (text, photos, videos, etc.). The specific reasons and procedures for restricting the use will be determined in accordance with the operating policies of individual games, as stated in Article 19, Paragraph 1.

Partial Permission Restriction: Restricting certain permissions, such as chat, for a specified period.

Character Use Restriction: Restricting the use of a member's character for a specified period or permanently.

Account Use Restriction: Restricting the use of a member's account for a specified period or permanently.

Member Use Restriction: Restricting a member's use of game services for a specified period or permanently.

② In cases where the usage restriction under Paragraph 1 is deemed legitimate, Studio shall not be liable for compensating any losses incurred by the member.

③ Until an investigation for the following reasons is completed, Studio may suspend the use of the corresponding account:

In case of a legitimate report that the account has been hacked or stolen.

In case of suspicion of the member's involvement in illegal activities such as using illegal programs or operating workshops.

In cases where temporary measures are deemed necessary for reasons equivalent to those in the above subparagraphs.

④ After the investigation under Paragraph 3 is completed, for paid game services, Studio shall either extend the member's usage time for the period during which the service was suspended or compensate with an equivalent paid service or cash, etc. However, this shall not apply in cases where the member falls under the reasons in Paragraph 3.

Article 19 (Reasons and Procedures for Usage Restriction Measures)

① Studio shall establish the specific reasons and procedures for usage restriction measures under Article 18, Paragraph 1, taking into consideration the content, extent, frequency, and results of prohibited acts as specified in Article 10, Paragraph 1, through operating policies.

② When Studio takes usage restriction measures as specified in Article 18, Paragraph 1, it shall provide prior notice to the member regarding the following matters. However, in cases where urgent measures are required, notification may be given after the fact.

The reason for the usage restriction measures.

The type and duration of the usage restriction measures.

The method for filing objections to the usage restriction measures.

Article 20 (Procedures for Filing Objections to Usage Restriction Measures)

① If a member wishes to object to Studio's usage restriction measures, they must submit a written objection statement that specifies the reasons for their objection within 14 days from the date of receiving the notification.

② Studio shall respond to the reasons for objection in writing, via electronic mail, or by a similar method within 15 days from the date of receiving the objection statement as per Paragraph 1. However, if it is difficult for Studio to respond within this period, Studio shall notify the member of the reasons for the delay and the expected processing schedule.

③ Studio shall take measures corresponding to the reasons for objection if the objection is found to be valid.

Chapter 5: Cancellation of Subscription, Refund of Overpayments, and Termination of Service Contracts

Article 21 (Payment of Fees)

The imposition and payment of purchase fees for content shall generally follow the policies and methods established by mobile carriers or open market operators, among others. In addition, the limits for each payment method may be granted or adjusted in accordance with the policies established by the studio or open market operators, or government policies.

When making payment for content in a foreign currency, the actual amount billed may differ from the price displayed at service stores, etc., due to exchange rates, fees, and other factors.

Article 22 (Withdrawal of Subscription, etc.)

Members who have entered into a contract for the purchase of paid content with the studio may withdraw their subscription without incurring any separate fees or penalties within seven days from the later of the purchase contract date or the content availability date.

Members may not withdraw their subscription under the following circumstances in accordance with Article 1. However, in the case of a purchase contract consisting of partial content, this does not apply to the remaining portion that does not fall under any of the following:

Paid content that is used or applied immediately upon purchase.

Paid content for which additional benefits have been provided and those additional benefits have been used.

In cases where opening acts are considered to be used or the utility is determined at the time of opening for content.

In cases where the studio determines that withdrawal is not possible under the provisions of Article 2, Paragraph 1, concerning content for which withdrawal is not possible, the studio shall clearly indicate this fact in a place easily accessible to the member and, if it is difficult to provide trial use products for such content (temporary use allowed, trial use provided, etc.), or if it is difficult to provide information about the content, measures shall be taken to ensure that the member's right to withdraw is not obstructed. If the studio fails to take such measures, members may still withdraw their subscriptions, notwithstanding the withdrawal restrictions specified in Article 2, Paragraph 1.

Notwithstanding paragraphs 1 and 2, members may withdraw their subscriptions within three months from the date on which the content becomes available or within 30 days from the date on which they became aware of the fact that the content has been made available, if the content they purchased is different from the information or advertisement of the content or the terms of the purchase contract.

When a member withdraws their subscription, the studio shall verify the purchase history through the platform operator or open market operator. In addition, the studio may contact the member using the information provided by the member to verify the member's valid reasons for withdrawal and may request additional evidence.

If withdrawal is made in accordance with the provisions of paragraphs 1 to 4, the studio shall promptly retrieve the paid content from the member and refund the fee within three business days. In this case, if the studio delays the refund, interest shall be calculated by multiplying the rate specified in Article 21-3 of the Act on Consumer Protection in Electronic Commerce, Etc., by the period of delay.

In cases where a minor enters into a content purchase contract on a mobile device, the studio shall notify the minor or their legal representative that the contract can be canceled without the consent of the legal representative. When a minor enters into a purchase contract without the consent of their legal representative, the minor or their legal representative may cancel the contract with the studio. However, in cases where a minor purchases content with property for which the legal representative has granted permission for disposal within a specified range or by deception to believe that the legal representative's consent exists, the contract cannot be canceled.

Whether the contracting party of the content purchase contract is a minor shall be determined based on the mobile device used for payment, the payment executor information, the name of the payment method holder, and other criteria. In addition, the studio may request the submission of documents to prove that a minor or legal representative exists in order to verify whether the cancellation is valid.

Article 23 (Refund of Overpayments)

If overpayment occurs, the studio shall refund the overpayment to the member. However, if the overpayment occurs due to the member's fault without the studio's intent or negligence, the actual cost incurred for the refund shall be borne by the member.

Payment through the application shall follow the payment method provided by the open market operator, and in cases where overpayment occurs during the payment process, the member must request a refund from the studio or the open market operator.

Communication charges (call charges, data communication charges, etc.) incurred due to the download of the application or the use of network services shall be excluded from the refund target.

The refund shall be processed according to the refund policy of each open market operator or studio, depending on the operating system type of the mobile device used for the service.

In order to process the refund of overpayments, the studio may contact the member using the information provided by the member and request the provision of necessary information. The studio shall refund the overpayment within three business days from the date on which the required information is received from the member.

Article 24 (Termination of Contract, etc.)

Members may terminate the service contract by withdrawing from membership at any time if they do not wish to use the service. Termination of membership will result in the deletion of all game usage information held by the member within the game service, and recovery will not be possible.

If the studio has a substantial reason for not being able to maintain this contract, such as a violation of this agreement, operating policies, or service policies, the studio may notify the member in advance and suspend the use of the service or terminate the service contract after a reasonable period has elapsed.

Refunds and damages arising under paragraphs 1 and 2 shall be handled in accordance with the "Content User Protection Guidelines."

In order to protect the personal information of members who have not used the studio's services continuously for one year from the most recent service usage date (hereinafter referred to as "dormant accounts"), the studio may terminate the service contract and take measures such as deleting personal information. In this case, the studio shall notify the member of the termination of the contract and the measures to be taken, including the deletion of personal information, at least 30 days before the date of the measures in accordance with Article 1.

Chapter 6: Compensation for Damages and Exemption Clauses, etc.

Article 25 (Compensation for Damages)

The studio or member shall be liable to compensate for any damages caused to the other party due to a violation of this agreement. However, this does not apply in cases of no intent or negligence.

In cases where the studio has entered into an agreement with an individual service provider and provides individual services to members, the individual service provider shall be responsible for any damages caused to members due to the intent or negligence of the individual service provider after the member has agreed to the individual service terms.

Article 26 (Exemption of Studio)

① Studio shall not be responsible for providing services due to force majeure or circumstances equivalent thereto that prevent service provision.

② Studio shall not be liable for damages caused by the maintenance, replacement, regular inspection, construction, or other similar reasons related to the service equipment. However, this shall not apply in cases of Studio's intention or negligence.

③ Studio shall not be responsible for service disruptions caused by a member's intention or negligence. However, this shall not apply in cases where there is unavoidable or justifiable reason for the member.

④ Studio shall not be responsible for the reliability, accuracy, or other aspects of information or materials posted by members in connection with the service unless there is intention or gross negligence on the part of Studio.

⑤ Studio shall not be obligated to intervene in transactions or disputes between members or between members and third parties mediated through the service, and shall not be responsible for any damages incurred thereby.

⑥ Studio shall not be liable for damages incurred by members in connection with the use of free services. However, this shall not apply in cases of Studio's intention or gross negligence.

⑦ Studio shall not be responsible for the failure of members to obtain expected benefits through the use of the service.

⑧ Studio shall not be responsible for the loss of in-game experience points, grades, items, game currency, or other such losses by members. However, this shall not apply in cases of Studio's intention or negligence.

⑨ Studio shall not be responsible for third-party payments resulting from a member's failure to manage their mobile device password, passwords provided by open market operators, etc. However, this shall not apply in cases of Studio's intention or negligence.

⑩ Studio shall not be responsible if a member is unable to use all or part of the content due to changes in the mobile device, changes in mobile device numbers, changes in operating system (OS) versions, overseas roaming, changing telecommunications carriers, etc. However, this shall not apply in cases of Studio's intention or negligence.

⑪ Studio shall not be responsible if a member deletes content or account information provided by Studio. However, this shall not apply in cases of Studio's intention or negligence.

Article 27 (Notification to Members)

① When Studio needs to notify a member, it may be done through the member's email address, electronic memo, in-game messaging service, text messages (LMS/SMS), or other similar methods.

② If Studio needs to notify all members, it may do so by posting the notification within the game service for more than 7 days or by presenting it through a pop-up window, among other methods, in accordance with Paragraph 1.

Article 28 (Jurisdiction and Governing Law)

These terms and conditions are governed by and interpreted in accordance with the laws of the Republic of Korea. In the event of a dispute between Studio and a member resulting in litigation, the court specified by law shall have jurisdiction.

Article 29 (Handling of Complaints and Dispute Resolution by Members)

① Studio informs members of ways to provide feedback or raise complaints regarding the game service within the game service or on connected screens to consider members' convenience. Studio operates dedicated personnel to handle such feedback or complaints from members.

② If Studio objectively recognizes that feedback or complaints raised by members are valid, it will promptly process them within a reasonable period. However, if processing takes an extended period, Studio will notify members of the reasons and expected processing schedule within the game service or in accordance with Article 27, Paragraph 1.

③ In cases where a dispute arises between Studio and a member and is resolved by a third-party dispute resolution institution, Studio shall faithfully prove the actions taken against the member, including usage restrictions, and may comply with the resolution of the dispute resolution institution.